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Return Policy

Returns Policy

CONWAIplus Admin | 25th Jul, 2021

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy

For all functionality related issues, do contact the brand authorized service centre directly.

No Questions Asked, subject to the terms of this Policy

This policy shall be applicable only if the product was bought when this policy was applicable on the product. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein.

a.    product undelivered

b.    product/accessories missing

c.    wrong product/accessories delivered

 

No Returns categories

 

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

Returns Pick-Up and Processing

During pick-up, your product will be checked for the following conditions:

Category

Conditions

Correct Product

Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like controller, kits, instruction manuals, chargers,  etc.), freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).

Undamaged Product

The product-as-delivered should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product's original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

General Rules for a successful Return

  1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund / replacement will be arranged, as the case may be.
  2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be eligible for a refund. Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.
  3. For any product related issues will be checked by an authorised service personnel and attempted to be resolved by replacing the faulty / defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.

Wrong Delivery - (Customer received delivery message, product not delivered)

'In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.'

 

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